Terms of Business

Refund Policy Statement:
We want you to be fully satisfied with your purchase! If your order arrives damaged or defective, please contact us within 7 days of receiving your item, with a photo of the issue and your order number, and we’ll be happy to consider providing a replacement or refund. For issues due to customer errors, we are unable to provide refunds, but we offer a discount on reprints. Refunds are processed within 10 business days of approval. Please note that custom orders are final sale.

1. Eligibility for Refunds
   Defective or Damaged Prints: If an order arrives damaged, defective, or significantly different from what was ordered, we will usually offer a full refund or a replacement.
   Customer Errors: If the error is on the customer’s end (such as incorrect file uploaded, spelling errors, or incorrect size/format chosen), refunds are usually not provided. However, we may offer discounts on re-orders.
2. Timeframe for Refund Requests
   Customers may request a refund within 14 days of receipt by providing proof, such as photos of the damage or errors to [email protected]
3. Conditions for Returns
   We may require the return of the defective product before issuing a refund or sending a replacement.
4. Non-Refundable Items
   Custom orders, special prints, or items produced to a customer’s exact specifications may be considered final sale and non-refundable, unless there is an error or damage.
5. Processing Times for Refunds
   Refunds are processed once approved, within 10 business days, depending on the payment method.
6. Contact Information and Process
   Please provide clear instructions for initiating a refund, including contact details, order numbers or photos of issues, by emailing [email protected].

Minprint Holdings Ltd trading as MAD Colour

Company Number: NI 046 201

GB VAT Number: 8103 77549

EORI Number: XI810377549000

TSS Number: TSS0013861

Cards Accepted for online transactions: